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The distribution of March 31st statements, both monthly and quarterly, will be delayed. We apologize for this inconvenience.  Please note that these statements will include transaction activity from March 4th to 31st.  Prior activity was included in the statements that were distributed in mid-March.

As of March 31st, there will be some minor changes on statements that will help you navigate your account information more easily.

These include:

    • Product names will be displayed on statements.  These did not appear on previous statements.
    • Transaction descriptions may be different from previous statements
    • Term deposits/GICs will be grouped by categories with Non-Registered Term deposits/GICs appearing first, then Registered
    • Within the above categories, the Term deposits/GICs will be displayed by product type such as TFSA, RSP, Investment Share
    • Term deposits/GICs will appear in order of maturity with accounts closest to maturity being displayed first
    • There will be a notification on the statement if a Term deposit/GIC matures in the upcoming month
Please check back for more updates in the coming days.
 

Click Here to Learn More (Last updated 03/06/2017) Expand/Collapse

The product name for each of your accounts will show when you are logged in online
  • You will be able to customize your accounts with nicknames while logged in online or when at a branch. This is helpful if you have more than one savings account and want to identify them by 'Vacation Savings' or 'Child's Account' for example.
  • When nicknaming accounts, please ensure you do not include any symbols or special characters (i.e., $ !) in the nickname.
  • For joint accounts, the account can only have one nickname. If one account holder nicknames the joint account, the other account holder will see that nickname.
  • Once this change is made, your accounts will be listed in alphabetical order by product type.

Learn how to set up nicknames by clicking here.

Click Here to Learn More (Last updated 02/15/2017) Expand/Collapse

  • After the upgrade is complete, account history from the time prior to the upgrade will not be available in online or mobile services. You have access to eStatements from that period.
  • Since account history will be unavailable, you will no longer have access to online cheque images that were available before the upgrade. You can request a copy of any images you need from your branch or our Member Solutions Centre.

Click Here to Learn More (Last updated 03/07/2017) Expand/Collapse

Merged accounts did not transfer over into the new system and you will have to set this feature up again. Learn how to set up this feature here.

Click Here to Learn More (Last updated 03/07/2017) Expand/Collapse

Your e-Transfer recipients did not transfer over to the upgraded system. You will need to set your recipients up and this can be done when logged in online or on your mobile device. Please note when setting up recipients on your mobile device, you can add them directly from your Contacts. 

Learn how to set up e-Transfer recipients in online services here.

Learn how to set up e-Transfer recipients on mobile here.

Click Here to Learn More (Last updated 03/07/2017) Expand/Collapse

If you have a joint account, all bill payees and scheduled payments that were set up prior to the upgrade, now can only be viewed by the account holder who originally set them up.  Anything that was set up by the other account holder will only appear in that account holder’s view and not in yours. 

You can add bill payees that you no longer see in your view, so that you can pay those bills when you are logged in. For scheduled payments, to avoid duplicated payments, only one account holder can set these up and only that account holder can view them. 

Click Here to Learn More (Last updated 03/07/2017) Expand/Collapse

If you have a joint account, all scheduled transfers that were set up prior to the upgrade, now can only be viewed by the account holder who originally set them up.  Anything that was set up by the other account holder will only appear in that account holder’s view and not in yours. 

For scheduled transfers, to avoid duplicated transfers, only one account holder can set these up and only that account holder can view them. 

Click Here to Learn More (Last updated 02/15/2017) Expand/Collapse

  • If you have a loan, mortgage or line of credit you will see a change in the time at which your payments are debited from your accounts
  • Prior to the upgrade, payments were debited in the evening of the due date- after the upgrade, payments will be debited in the morning
  • Loan products, including MeritLines and Mortgages with an outstanding balance will now show as a negative number. As payments are made, the balance will be reduced.
  • Your MeritLine and mortgage balances were transferred to the new system and identified as "Capture Balance Activity for Principal"
  • The balance on your loan or line of credit will show as a negative amount
  • When viewing your account information online, you will see only the principal portion of your mortgage or loan payment within your mortgage or loan account, and not the interest portion; the interest portion will appear on your statement.

Click Here to Learn More (Last updated 03/07/2017) Expand/Collapse

  • When you call into Telephone Services your accounts may be listed in a different order than they were prior to the system upgrade. 
  • Prior to the upgrade your accounts were identified by the account number.  Now they are identified by a sequence number instead. This sequence number aligns with the order in which they are listed in our system. 
  • To determine the order of your accounts, obtain the balance information to identify each one
  • You can also visit your branch or call our Member Solution Centre at 1-800-616-8878  to obtain a list of your accounts in the new order
  • Account history from the time prior to the upgrade will not be available within telephone services
  • You will have access to transaction history through your past statements

Click Here to Learn More (Last updated 03/09/2017) Expand/Collapse

Since the upgrade, you will not be able to view or link to your Credential Securities Investment accounts online. Please note this is only temporary. If you need access to your account information, please contact your investment advisor directly.

You can also access your account information through the Credential website, but you will have to obtain your Account Number and your Statement PIN from your advisor if you don’t already have this information. Registration is simple and you can log in to see your accounts by following the steps below;

Still need assistance?

  • Call our Member Solutions Centre at 1-800-616-8878 

  • Send us your question by clicking here

  • Visit our Support page for additional resources

Online Banking

Find Branch/ATM

Address, postal code or branch name

There will be NO      changes to:

  • Membership number
  • Account numbers
  • Debit card number
  • Exisiting direct deposits

Where to find updates:

  • In our branches
  • FirstOntario.com/Support
  • Follow us on Facebook & Twitter
  • Member Solutions Centre
  • Mobile App (through online services)