FAQs

What are the benefits of the upgrade? (Last updated 01/09/17) Expand/Collapse

Our new banking system will provide us with efficiencies and prepare us for future growth allowing us to focus even more on your needs through superior service. We are modernizing an aging system to ensure we can support future growth with the best technology. Much like a car or the roof on a house, regular maintenance and replacement is mandatory in order to support longevity. As well, much like our televisions and computers, higher quality and new features become available and provide new possibilities.

What will be different after conversion? (Last updated 01/09/17) Expand/Collapse

Our new banking system will be more efficicent with quicker transcations. This will allow us to focus even more on our Members' needs through superior service. More details will be provided in coming weeks.

The following key items will NOT change:

  • Membership numbers
  • Account numbers
  • Debit Card numbers
  • Existing direct deposits
  • Existing scheduled/pre-authorized payments and transfers

When will FirstOntario be upgrading its banking system? (Last updated 01/09/17) Expand/Collapse

While the project and the planning for the upgrade has been an ongoing effort for the past 18 months, the official switch to our new banking system will happen in March. The transition to the new system will take palce over three days through a weekend.

FirstOntario will offer additional support for our Members during this time. The official date will be announced in early February and at that time, we will provide you with information about what you can do to prepare for the upgrade.

Where can I find updates? (Last updated 01/09/17) Expand/Collapse

Further information will be available through the following channels in early February:

In early February, we will announce the date of teh upgrade and updates will be posted regularly. We will also tell you what you need to do to prepare as there will be some temporary service limitations to allow for us to switch to our new banking system.

How will I be impacted by this new banking system? (Last updated 01/09/17) Expand/Collapse

The main impact will be through the weekend when we upgrade the actual system. During the weekend, there will be some temporary limitations to your banking services. More information will be provided in early February when we annouce the date of the conversion. At that time, we will let you know how you can prepare in advance.

Will my account numbers change when the banking system upgrade is in place? (Last updated 01/09/17) Expand/Collapse

The following will NOT change with the banking system upgrade:

  • Membership numbers
  • Accounbt numbers
  • Debit Card numbers
  • Exisiting direct deposits
  • Existing scheduled/pre-authorized payments and transfers

I was a Member during a past upgrade. (Last updated 01/09/17) Expand/Collapse

FirstOntario is aware that there were challenges in a previous upgrade in 2003. As a result, we have gathered a team of highly qualified staff to prepare for this upgrade. We have also taken key learnings from our past experience to provide you with reassurance in knowing there will be NO changes to Membership numbers, account numbers, debit card numbers, exisiting direct deposits or scheduled/pre-authorized transactions. We have been preparing very thoroughly for the last 18 months because we are committed to a smooth and successful transition.

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