Personal Assisted Tellers

FirstOntario's Personal Assisted Tellers

At FirstOntario, we're all about personal service and we're proud to be leading the way in Canada with an innovative service solution – Personal Assisted Tellers.

Our new Personal Assisted Tellers allow you to speak face-to-face with a live teller through the latest video technology, providing you with the enhanced services of a teller and the convenience of extended hours. Our Personal Assisted Tellers are sure to appeal to our younger Members while still keeping the human touch that older generations love. Speaking to a teller is easy. Just touch the video screen and show your photo ID to get started and a live teller guides you through the rest. Our Personal Assisted Tellers are just as secure as going directly into the branch.

With a Personal Assisted Teller, the following services are available to you:

Make Deposits, withdrawals and cash cheques
Transfer funds between accounts
Set up auto transfers
Set-up and make bill payments
Make deposits to existing RSP and TFSA accounts
Make loan and line of credit payments
Handle MasterCard® cash advances
Place cheque orders
Print Official cheques (limited locations) at Welland, South Hamilton Square, One James St, Centre on Barton, Upper Middle and Tillsonburg only
Withdraw multi denominations (5’s, 10’s, 20’s and 50’s) including coin
Reset Authentication for members when locked out
Cancel Member Cards as requested by the Member
Process requests for new terms and term redemptions
Complete Stop Payments, Alerts, Holds and Account Messages as requested
Provide basic Product, Services and Rate information
Book appointments for branch Member Consultant
Sell and process change of products, adding new products for members
Open other accounts for existing members
Deposits not placed on hold compared to ATM deposits