Member Solutions Centre
It’s time to recognize the team who are on the other end of the phone lines, standing by with the answers our Members are looking for. This group of passionate FirstOntario staff work behind the scenes to make sure our Members are well taken care of.
With an average of more than 14,000 phone calls every month, they come up with solutions for our Members across all of our regions and they’re always ready to answer any questions or concerns. This team represents the Member Solutions Centre (formerly the Member Contact Centre) and they are located in our St. Catharines community. All of our Member Solutions Representatives are former branch staff who have moved to the solutions centre to address the needs of our Members. They are usually the first point of contact and if they haven’t already taken care of the caller, they will make sure they get to where they need to go, whether it’s connecting them with someone in a different department or at one of our 32 locations. They are a huge support to our credit union.