How Interac® e-Transfer Works

Sending an Interac® e-Transfer

To send an Interac® e-Transfer just follow these simple steps.

1. To get started, all you need is your recipient's name and email address or mobile phone number and the knowledge that they do indeed have a Canadian deposit account. (You do not need any information about what financial institution they use, or what their account number is.)

2. Next log into online account services. If you've yet to sign up for online services, call us at 1-800-616-8878, or visit your local branch to get set up and to receive your Personal Access Code.

3. Click on “Transfers” on the left hand menu then select Send Interac® e-Transfer.

4. Set up your profile by filling out the fields as indicated.

5. Click on “Add Recipients” to set up your recipient(s) by entering their name and email address. You can also choose to notify your recipient via text, in which case you would enter their mobile phone number.

6. Create a security question and answer that only the sender and receiver will know the answer to. The receiver will have to enter the answer to the security question in order to access the e-transfer. If it's a friend, for example, the question might be: "What is the name of your dog?" (For security reasons, the message field which enables you to leave a note for your recipient, must not contain the answer to your security question.)

7. Once you've set up your profile and recipient(s) select your recipient from the dropdown list on the Send Interac e-Transfer page. Indicate the amount you'd like to send. (Your account will be debited the amount you have sent as well as a $1.50 fee once you click Send Transfer.)

Receiving an Interac e-Transfer

You will be notified by email and/or text that an Interac® e-Transfer has been sent to you. You will need to access the funds via a desktop computer, a laptop computer, or a smartphone and will be walked through a very simple, user-friendly interface that leads to your own financial institution's online account services, allowing for an easy deposit of the transferred funds. But first, when prompted, you will input the answer to the security question that the sender set up. In order to claim the funds and complete the transfer, the question must be answered correctly.

More information

If you have any other questions, please check out our list of frequently asked questions.

Check out this video to see how Interac® e-Transfer works:

® Trade-marks of Interac Inc. used under license.

 

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