Interac® e-Transfer FAQ

Interac® e-Transfer Frequently Asked Questions


How secure is it to send money by email or text message?

Members are not sending money by email or text message; only the notification travels over the Internet to advise the recipient that the transfer has been initiated and to provide instructions on how to deposit the money.

How do I create or edit my Interac® e-Transfer Profile?

The first time you send an Interac e-Transfer, you will be prompted to set up a profile consisting of your name, email address, mobile phone number, and your preferred method of receiving e-Transfer notices. This is the information that will be used by INTERAC® to complete your e-Transfers. At any time, you can update this information by simply clicking on Edit Sender Profile.

How do I add a recipient to my profile?

Once you have set up your profile and you are ready to send funds to someone, simply click on the Add/Delete Recipients link below Send INTERAC® e-Transfer on the Transfers page, and enter the required information. You can delete this recipient at any time, or have easy access to them in the dropdown list for future payments.

When will my recipient be notified that they have access to the funds?

An email or text notification will be sent to the recipient within 30 minutes after the sender requests the e-Transfer. The notification will contain a link – just follow the instructions to pick up the funds. If you do not have a web-enabled phone or want to avoid data fees on your smartphone, you can type the link provided into your browser on any computer.

How can I verify the status of the e-Transfer?

Simply view the Pending INTERAC® e-Transfer page. It will indicate whether your e-Transfer has been received and deposited.

What happens when someone receives an Interac e-Transfer?

Recipients will get an email or a text notification containing a link to the Deposit your Transfer page on the INTERAC® site. From here, depending on the financial institution, the recipient is walked through a user-friendly interface that enables a quick deposit.

Can I cancel an Interac® e-Transfer?

You can cancel your transfer after the notification has been sent to the recipient up until the time they accept it. Just click on the Cancel link located beside the Pending INTERAC® e-Transfers page. It will take 10-30 minutes for the notification to be sent to the recipient once the transfer has been sent.

What happens if the recipient wants to refuse my e-Transfer?

When the recipient receives the transfer notice, they have the option to accept or refuse the transfer. If they choose to refuse the transfer, an email or text message will be sent to you to let you know. You will then need to officially cancel the transfer on the Pending INTERAC® e-Transfers page and the money, less the fees, will be returned to your account almost immediately. If you don't cancel the e-Transfer, the funds will be returned to your account within 67 days from the date you sent the initial transfer.

I want to send funds to someone but their financial institution does not have Interac e-Transfers. Can I still send an Interac e-Transfer?

If the recipient's financial institution does not yet offer the Interac® e-Transfer service, transfers can still be accepted in any Canadian personal account. The recipient will need to register (using the link in the notification message) and provide their information in order for the money to be deposited into their account. The deposit usually takes four to six business days to process and an INTERAC® fee will be deducted from the deposit amount.

What happens if the recipient doesn't pick up the transfer?

If the recipient has not picked up their transfer, you can resend the notice by clicking Resend Notice beside the transfer status on the Pending INTERAC® e-Transfers page. If the transfer has not been picked up by the recipient 30 days after the date sent, the transaction will expire and notification will be sent to the sender. The sender then has 30 days to cancel the transaction to reclaim their funds (minus the service charge) by clicking Cancel beside the transfer status on the Pending INTERAC® e-Transfers page. If the sender does not cancel the transaction by this time INTERAC® will do so and the funds will be returned to the sender (minus the initial service charge) within seven days.

Is Interac® e-Transfer available for Business Online Account Services?

Yes, Interac® e-Transfer is currently available for our Business Online Account Services.

Can I send money to someone that is outside of Canada?

No. Currently the Interac® e-Transfer service is only available to those who use a Canadian financial institution and have a Canadian currency account.

 

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