Why We’re Different

It’s All about You

With a bank,  you have a bank.  With FirstOntario, you have a relationship. 

We take the time to learn your name and financial goals by taking the time to get to know you.  That’s because, when it comes to financial decisions, your character and track record matter – not just your credit score.

Here Are Some Ways We’re Different

We consider your situation
We don’t limit ourselves with policies.  We understand every personal situation is unique.

We reach out
Did you unknowingly bounce a cheque?  Do you have a debit card that has been compromised?  We’ll take the time to call you – especially if we discover a better way to serve you.  This is just our normal way of doing business.  It’s not a promotion or a gimmick.  It’s what we do every day.

We’ve got your back… and your front
It begins with open and honest communication.  When it comes to finances, we’re your advocates.  We watch out for your interests.  That’s how we build trust.

We give you access to people
Yes, it’s all about you.  We give you a live person to talk to when you call.  We tailor our technology to you, not the other way around.  And because life isn’t a formula, we don’t apply one to you.

We support your community
That’s because it’s our community, too.  We believe in volunteering, active support and participation.  Our profits are invested back into the credit union and the community. We provide sponsorships and donations through our three community investment pillars: Financial Literacy, Health and Safety, and Economic Development.  It’s a simple philosophy: We give back to the communities we serve.

We’re innovative
Many of the innovative financial solutions available today, such as daily interest savings accounts, were started by credit unions like FirstOntario.  In 2010 we introduced our Personal Assisted Tellers as a complement to our branches, and to extend our hours of availability.  Our Personal Assisted Tellers allow you to speak face-to-face with a live teller through the latest video technology, providing you with the enhanced services of a teller and the convenience of extended hours. From deposits, withdrawals, bill and loan payments to cashing and ordering cheques and credit card cash advances our Personal Assisted Tellers can help with their enhanced services.


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